Frequently Asked Questions
Everything you need to know about shopping with nöl collective.
Where does nöl collective ship to?
We offer worldwide shipping. Delivery times vary by region, but most international orders arrive within 7-14 business days. You will receive a tracking number as soon as your order is dispatched.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items and intimate apparel are final sale.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Are your garments ethically produced?
Absolutely. Sustainability and ethical labor practices are at the core of nöl collective. We work closely with fair-trade certified workshops and prioritize organic or recycled materials in every collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 2 hours of placement by emailing our customer service team with your order number.